Frequently Asked Questions

Orders & Payments
What payment methods do you accept?

We accept Cash on Delivery (COD) as well as secure online payments via credit and debit cards.
Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us as soon as possible. We cannot guarantee modifications once an order has been processed.
Will I receive an order confirmation?

Yes, once your order is placed, you will receive a confirmation email or message with your order details.

Shipping & Delivery
How long does delivery take?

Delivery times vary depending on your location, but most orders are delivered within a 3-4 business days for apparel & 5-6 business days for prints.
Do you offer international shipping?

Currently, we primarily ship within Egypt. Yet, we do have a variety of digital content that is available within our store. Please contact us to confirm international shipping availability.
How can I track my order?

Once your order is shipped, you will receive tracking details (if available) via email or SMS. You can also check out our track your order section within our website.

Returns & Exchanges
What is your return or exchange policy?

We accept returns and exchanges on eligible items in accordance with our Return Policy. Please refer to our Returns & Exchange Policy.
How do I request a return or exchange?

You can contact our customer support team with your order details, and we will guide you through the process.
Are there items that cannot be returned?

Certain items (such as worn, washed, or final sale items) may not be eligible for return or exchange.

Products & Sizing
How do I choose the right size?

We recommend referring to our size guide available on each product page to ensure the best fit.
Are your products true to size?

Our products are designed to be true to size; however, fit may vary depending on the style and fabric.
Will the color of the product match what I see online?

We strive to display product colors as accurately as possible, but slight variations may occur due to screen settings and lighting.

Account & Support
Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders and save your details for future purchases.
How can I contact customer support?

You can reach us via email at salam@bluecairo.com for any inquiries or assistance.

Promotions & Discount
Can I combine multiple discount codes?

Unless explicitly stated, discount codes cannot be combined with other offers or promotions.
Why isn’t my discount code working?

Discount codes may have expiration dates or specific conditions. Please review the terms of the promotion or contact us for assistance.

Product Care
How should I care for my clothing?

We recommend following the care instructions on our website to maintain quality and longevity.
Will the items shrink after washing?

Proper care according to instructions will minimize shrinkage. Avoid high heat when washing or drying.

General Questions
Where is Blue Cairo based?

Blue Cairo operates in Egypt and serves customers through its online platform. We are expending our Geographies coverage everyday so keep an eye out for us or drop us an email.
How can I stay updated on new collections and offers?

You can subscribe to our newsletter or follow us on social media to stay informed about new arrivals, limited editions and exclusive promotions.